Today, CommBox announces Era AI Voice, an enterprise-grade AI voice agent built to deliver measurable outcomes quickly, without replacing existing infrastructure. Era automates service end-to-end, handles bookings and scheduling, supports renewals and upsells, and safely escalates sensitive intents to human teams as needed.
Customer operations are under intense pressure from higher volumes, rising expectations, tighter budgets, and a growing need to deliver fast, consistent service across every interaction. Enterprises want the speed of AI-driven voice automation, but adoption is hindered by risk, complexity, and a lack of control.
Era is designed to remove those barriers and move enterprises beyond pilots by focusing on business impact from day one. It has the ability to improve resolution speed and lower cost-to-serve by automating complete conversations and reducing handling time for both automated and human-assisted interactions. Era can be deployed rapidly and enables up to 60% of calls to be automated end-to-end, while supporting human agents with the right information to shorten time per inquiry.
Unlike isolated voice bots limited to the phone channel, Era operates on unified, brand-specific logic that spans voice, digital, and backend systems. This design allows Era to serve as an agnostic intelligence layer sitting on top of your existing telephony, ensuring fast time-to-value without disruptive changes.
Era balances scale with safety by blending autonomous AI with deterministic, intent-based workflows. It resolves inquiries using approved brand knowledge and clear policy guidelines, ensuring that brand-sensitive requests, such as legal issues or exceptions, are routed to human agents immediately. Beyond support, Era drives revenue and proactive service. Capable of both inbound and outbound interactions, it executes high-value actions like appointment bookings, renewals, and upsells in multiple languages, turning conversations into completed business outcomes.
Dvir Hoffman, CEO of CommBox, comments:
“Voice AI is already mainstream for consumers, but enterprises have been held back by a very real concern; control.
“Era AI Voice removes that barrier. It’s an AI voice agent that operates safely within enterprise guardrails, connects directly to real business systems, and works alongside human teams. If you’ve been stuck in pilot mode, Era AI Voice is how you move into production – quickly, without disruption, and without compromising trust.”
With Era, enterprises can make the phone channel a scalable, outcomes-driven operation. AI handles speed and volume, people handle nuance, and measurable impact appears fast.
